Product & Operations Specialist
Quantum Leben AG is a specialized life insurer headquartered in Vaduz, Liechtenstein. We operate throughout Europe under the freedom of services framework. In the Netherlands, we operate from our service offices in Eindhoven and Hardinxveld-Giessendam. Our focus is on life insurance, income protection solutions, and accident coverage for both businesses and consumers. Our Dutch portfolio includes, among others, Sick Leave (Verzuim), Sickness Benefits Act (Ziektewet), Disability Insurance (AOV), Return to Work (WGA-ERD), and Work and Income Act (WIA). Distribution is exclusively through underwriting agents (Gevolmachtigd Agenten/GA’s) and their network of brokers and insurance intermediaries.
We are looking for a motivated Product & Operations Specialist, based in the Netherlands and focused on the Dutch market. You will play a key role in the day-to-day execution of product governance and operational processes. The position supports internal product management and back-office coordination. This role is particularly suitable for someone with a few years of experience in product management within the insurance industry.
The successful candidate will work closely with other product managers, underwriting agents, actuaries, legal professionals, IT service providers, and internal operational teams. The ideal candidate ensures that our products meet the high standards we set—as well as those set by regulation—and that our operations and controls are fully in order.
Responsibilities
Product Management & Governance
Maintain and update central product documentation, including product files, policy conditions, and process descriptions.
Coordinate the execution and documentation of Product Oversight and Governance (POG) activities for the Dutch market, including preparation and follow-up of POG committee meetings.
Document customer segmentations and related POG criteria such as vulnerability and financial literacy.
Support the product development cycle by tracking open issues, managing approval processes, and preparing decision-making documentation.
Monitor legal changes and market developments to ensure products comply with legal and strategic requirements.
Collaborate with actuaries and compliance colleagues to ensure appropriate application of risk profiles, pricing, and governance controls.
Operational Support
Prepare implementation overviews for product launches and changes, including necessary system adjustments, communications, and process setup.
Act as a liaison between internal teams and underwriting agents (GAs) for operational feedback, data quality, and process improvements.
Coordinate updates to GA process manuals, user guides, and training documentation.
Monitor recurring operational tasks such as data validation, practical testing, audits, and data flows.
Support incident management and corrective actions in case of product or operational deviations.
Participate in system testing and configuration reviews for new or modified product functionalities.
Your profile
2–5 years of experience in product management, operations, or a similar role within the insurance sector.
Knowledge of income protection insurance is an advantage.
Familiarity with regulations related to product governance (such as POG) and operational control mechanisms is a plus.
Accurate, structured, and proactive in managing complex tasks across different teams.
Able to clearly document processes.
Proficient in Excel, Word, and structured documentation templates.
Excellent command of both Dutch and English.
Experience with project-based work and potentially leading or coordinating projects.
What you can expect:
A dynamic and collaborative team within a small, fast-growing insurance company.
Hands-on involvement in product development, operations, and partnerships with underwriting agents (GAs).
A flat organizational structure with room for personal input and continuous improvement.
An international and diverse team with an open and collegial working culture.
Participation in company activities and team events throughout the year.
Competitive salary and secondary benefits in line with the market.
Remote work from home and from our service locations; at least one day per week at our office in Eindhoven.
Next steps:
Please send your motivation letter and CV by July 21 to hr@quantumleben.com.
If you have any questions, feel free to send them to the same address. The contact person for this vacancy is Edmé Christophe.
The initial selection will take place in July, and interviews will be held at the end of July / beginning of August.
